Cross-Cultural Issues in Service Development (A9308), 5 op

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Implementation plan Finished



 Study unit                            Cross-Cultural Issues in Service Development (A9308), 5.0
 Implementation                        HYA21621: 2/2016-2017 (15.05.2017 - 31.08.2017)
 Type                                  ADVANCED COMPETENTES IN SERVICE INNOVATION AND DESIGN (A864)
 Groups                                Primary: HYA216SJ Others :
 Involved in the project
 Lecturers
 Number of participants                Minimum: 12 Maximum: 20
 Enrolment period                      15.03.2017 08:00 - 27.03.2017
 Main timing for implementation
 Applicabililty                        For exchange students: Yes For elective studies: Yes Open UAS student:
                                       Yes Suitable for virtual UAS: Yes

 Teachers                              Chydenius Tarja (Teacher in charge)
 Campus                                Laurea Leppävaara
 Main location for implementation      Virtually
 Implementation method                 Optima realization/student group, Project/venture/R&D, Web/virtual Language:
                                       English Virtuality: 5 cr Integration of R&D: 1 cr
 Implementation class                  LbD supporting knowledge and skills development
 Focus areas                           Service business
 Evaluation at the latest              30.09.2017 Storing of graded material ends.: 20.06.2018
 Exam days

 Having completed the study unit the   ●      identify and deeply understand cross-cultural issues related to service
 student is able to                           development
                                       ●      manage multicultural teams and projects
                                       ●      support and develop frontline personnel's intercultural communication
                                              competences
                                       ●      involve diverse customers in the service design processes

 Previous studies
 Contents                              ●      Understanding cultures and cultural values as drivers for human behaviour
                                       ●      Cross-cultural theories
                                       ●      Managing diversity and cultural differences in teams
                                       ●      Development of intercultural competence
                                       ●      Practical case applying cultural knowledge in a chosen service design project
 Study material                        Provided in Optima
 Tutoring and communication            Will take place in Optima learning environment
 Work strain                           In average 135 work hours.60 % individual work

                                       40 % team work
 Other arrangements                    This is a virtual study unit starting in May and ending by August 2017. There will be
                                       scheduled assignments during the summer, with a 3 weeks break in July. Online team
                                       work included.




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