Service Operations (E0038), 5 op

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Implementation plan Finished



 Study unit                            Service Operations (E0038), 5.0
 Implementation                        MTE1012: 1/2010-2011 (30.08.2010 - 20.12.2010)
 Type                                  SERVICE CULTURE (E012)
 Groups                                Primary: MTE10SN Others :
 Involved in the project
 Lecturers                             Case company representatives, Tuula Perätalo, Julia Nevmerzhitskaya
 Number of participants                Minimum: Maximum:
 Enrolment period                      24.05.2010 08:00 - 06.06.2010
 Main timing for implementation
 Applicabililty                        For exchange students: Yes For elective studies: No Open UAS student:
                                       No Suitable for virtual UAS: No

 Teachers                              Perätalo Tuula (Teacher in charge), Nevmerzhitskaya Julia (Other teacher)
 Campus                                Laurea Kerava
 Main location for implementation
 Implementation method                 Optima realization/student group, Other method of implementation,
                                       Web/virtual Language: English Virtuality: 2 cr Integration of R&D: 0 cr
 Implementation class
 Focus areas
 Evaluation at the latest              20.01.2011 Storing of graded material ends.: 20.12.2011
 Exam days

 Having completed the study unit the   Students compile a business description.
 student is able to
                                       The students are familiar with companies and organisations in their own sector and are
                                       able to establish personal contacts and networks in working life.

                                       The students are able to comply with the ethical principles in the sector.

                                       They are able to apply the principles of sustainable development

 Previous studies
 Learning objectives
 Contents                              The students are introduced to company functions and operations through case
                                       companies. They will get acquainted to case companies and describe and present a
                                       chosen company close to their field of studies. The purpose is to describe their business
                                       environment, functions, and business networks . They will be able to create contacts
                                       and build networks. The students will be able to compare factors influencing profit and
                                       assets of different types of companies.
 Study material                        Electronic material, material from case companies
 Tutoring and communication            Students work in teams and each team has a chairperson. Teams work under teachers'
                                       guidance. Communication happens mostly during contact lessons and via Optima.




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