Opinto-opas
2004
Study guide
2004
Opinto-opas · Laurea – opinto-opas 2004–2005
10.1 Degree Programmes
Study guide · Laurea – Study Guide 2004–2005
10.1 Degree Programmes
Laurea – Study Guide 2004–2005
10.1 Degree Programmes
Hotel and Restaurant Management
The emphasis is on managing, marketing and developing service processes of conferences and events, accommodation, and catering businesses (for both private and public sectors). The areas of specialization within this degree programme are hotel and conference services and catering services. Students of hotel and conference services are acquainted with hotel and conference services, event management, production, marketing, networking, product development, and business. Students of catering services learn to direct, manage, and develop operational processes for catering services. Skills are gained in overall service quality, providing the customer with personalised attention, product, processes, and environmental management. Students will also study modern-day catering operations and product development.
Service Management
The degree programme provides the students with skills that aim at managing various service processes successfully together with developing service and business management. The areas of specialization within this degree programme are consumer services and facility services. Facility services students examine facility service processes, such as real estate services, cleaning and environmental services, management, marketing, and real estate operations. Students learn how to plan, manage, and develop service concepts and functions. Students of consumer services are introduced to the necessary planning, developmental, advisory, and communications skills for work in the consumer services industry as well as skills in other customer service and expert positions. Studies focus on consumer behaviour, consumer values and attitudes, and social trends from the consumer´s and service provider´s point of view.
Tourism
The emphasis of studies is on the various services within the tourism sector together with business management. In focus are also city tourism, rural tourism, business tourism and cultural tourism. The student learns how to develop, market and implement tourism products. The degree programme provides the student with a good command of managing various service processes within the tourism industry and, in addition, developing service and business management.
Further information
Degree Programmes in Hotel and Restaurant Management and Service Management:
Laurea Polytechnic / Espoo Institute
Vanha maantie 9
FIN 02650 Espoo
For Contact: Ms. Pauliina Nurkka
Tel +358 20 5787 885
Fax +358 20 5787 401
pauliina.nurkka@laurea.fi
Degree Programmes in Tourism & Service Management:
Laurea Polytechnic / Tuusulanjärvi Institute
Sibeliuksenväylä 55 A
FIN 04400 Järvenpää
For Contact: Ms. Mari Syrjäpalo
Tel + 358 20 5787 913
mari.syrjapalo@laurea.fi
The emphasis is on managing, marketing and developing service processes of conferences and events, accommodation, and catering businesses (for both private and public sectors). The areas of specialization within this degree programme are hotel and conference services and catering services. Students of hotel and conference services are acquainted with hotel and conference services, event management, production, marketing, networking, product development, and business. Students of catering services learn to direct, manage, and develop operational processes for catering services. Skills are gained in overall service quality, providing the customer with personalised attention, product, processes, and environmental management. Students will also study modern-day catering operations and product development.
Service Management
The degree programme provides the students with skills that aim at managing various service processes successfully together with developing service and business management. The areas of specialization within this degree programme are consumer services and facility services. Facility services students examine facility service processes, such as real estate services, cleaning and environmental services, management, marketing, and real estate operations. Students learn how to plan, manage, and develop service concepts and functions. Students of consumer services are introduced to the necessary planning, developmental, advisory, and communications skills for work in the consumer services industry as well as skills in other customer service and expert positions. Studies focus on consumer behaviour, consumer values and attitudes, and social trends from the consumer´s and service provider´s point of view.
Tourism
The emphasis of studies is on the various services within the tourism sector together with business management. In focus are also city tourism, rural tourism, business tourism and cultural tourism. The student learns how to develop, market and implement tourism products. The degree programme provides the student with a good command of managing various service processes within the tourism industry and, in addition, developing service and business management.
Further information
Degree Programmes in Hotel and Restaurant Management and Service Management:
Laurea Polytechnic / Espoo Institute
Vanha maantie 9
FIN 02650 Espoo
For Contact: Ms. Pauliina Nurkka
Tel +358 20 5787 885
Fax +358 20 5787 401
pauliina.nurkka@laurea.fi
Degree Programmes in Tourism & Service Management:
Laurea Polytechnic / Tuusulanjärvi Institute
Sibeliuksenväylä 55 A
FIN 04400 Järvenpää
For Contact: Ms. Mari Syrjäpalo
Tel + 358 20 5787 913
mari.syrjapalo@laurea.fi