9.1.5 HB5509 Quality Management (4.5 ECTS Credits)

Objectives
The student will form an understanding of different quality systems, of common quality management models and instruments and of developing a quality system.

Content
Definition of Quality / Quality as Competitive Factor /Quality Control / Quality Assurance / Total Quality Management (TQM) / ISO 9000 /Criteria for Quality Awards / Planning, Implementation and Maintenance of Quality System / Quality Manual / Auditing and Quality Certification

Method
Lectures, assignment, examination

Semester
Term 1